Reference

How We Keep Your Account Safe

When you open an account and deposit through DANA, OVO, GoPay or QRIS, your information moves through encrypted channels we maintain 24/7.

Encrypted deposits and withdrawalsYour data stays in secure storageSupport available every day
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pandacina How We Keep Your Account Safe
REACH OUT ANYTIME

How to Contact Us About Privacy

Team online

Email Support

Send privacy requests and data questions to [email protected]. We respond within two business days and handle all account access requests through this channel.

Live Chat

Open the chat widget in your account lobby during support hours. Our team can walk you through privacy settings, data exports, or account-security updates in real time.

Account Dashboard

Log in and visit Settings > Privacy to view what data we hold, manage cookie preferences, and see your payment history stored on our servers.

SECURITY & YOUR RIGHTS

What We Do to Protect Your Privacy

Data Encryption

Every deposit through DANA, OVO, GoPay or QRIS travels over HTTPS encryption.

Account Verification

When you register, we ask for your name, phone number and email to verify your identity and prevent fraud.

Withdrawal Verification

Before we send payouts, we confirm your payment method and check that withdrawals match your deposit account.

Cookie & Tracking

We use cookies to remember your login, show you your favourite games, and prevent unauthorized sign-ins.

Data Retention

We keep account and transaction data for the time required by law in your region, then delete it unless a…

Third-Party Access

We share data only with payment processors, fraud-detection services, and legal authorities when required.

Privacy Policy Questions Answered

When you close your account, we keep transaction records for the retention period required by law. Personal data such as your name and phone are deleted after this window, unless legal obligations or fraud investigations require us to keep them longer.

Yes. Log into your account, go to Settings > Privacy, and download your data export. You can also email [email protected] with a formal data-access request and we'll send your full file within two business days.

We use payment details only to process deposits via DANA, OVO, GoPay or QRIS, verify withdrawals, and detect fraud. We never store the full details; payment processors handle the tokenization. Your data stays encrypted in our systems.

Only pandacina staff with security clearance, our payment partners, and fraud-detection vendors see your data. We do not share your information with advertisers, and we comply with law-enforcement requests only when legally required.

Log in and visit Settings > Account to update your email or phone number. For more sensitive changes such as identity verification, contact [email protected]. We'll verify your request before making the update.

No. We track your activity only within pandacina — which games you play, when you log in, and your session behaviour. We do not follow you to other sites or share tracking data with third parties outside fraud and legal obligations.

Your rights depend on local law. If local law permits, you can request to see your data, ask us to delete it, or correct errors. Email [email protected] to exercise these rights and we'll respond within the timeframe your region requires.

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